Privacy Policy

Effective Date: 26/11/2025

At Truemark Tech, we value your privacy and are committed to protecting your personal data.

1. Business Information

This Privacy Policy applies to the Truemark Tech brand and the services offered through www.truemarktech.com

Our business operates through the following legal entities:

India – Truemark Tech

United Arab Emirates – Truemark Tech FZC LLC

Depending on the services requested and the customer’s location, the applicable legal entity may differ.

2. Who We Are

Truemark Tech is a Business Technology Company providing AI-powered software, CRM, WhatsApp Business API, automation, website development, digital marketing, and related technology services through www.truemarktech.com

3. Information We Collect

Personal Information: We may collect your name, company name, email address, phone number, country, and other contact details when you submit an enquiry, request a demo, register for our services, or communicate with us.
Communication Data: We may collect information you provide when contacting us through our website, contact forms, WhatsApp, email, phone calls, live chat, or other communication channels to respond to enquiries, provide support, and deliver our products and services.
Usage Data: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referral source, session duration, and other analytics data to improve our website, services, security, and user experience.

4. How We Use information

Service Provision: To provide, maintain, and improve the Truemark Suite and Truemark Connect
Transaction Processing: To securely process your payments and manage your recurring subscriptions.
Communication: To send essential service updates, invoices, and security alerts.
Marketing: To send promotional emails regarding new features (you may opt out of these at any time).
Customer Communication: To communicate with you regarding enquiries, quotations, consultations, customer support, service updates, and other business-related communications through email, phone, WhatsApp, or other approved communication channels..

5. Data Protection

Industry Standards: We utilize industry-standard security measures, including encryption and rate-limiting, to protect your data from unauthorized access.
Third-Party Disclosure: Your data is never sold. It is only shared with third parties necessary for payment processing and technical fulfilment.
Access Control: Access to personal information is restricted to authorized personnel and trusted service providers who require such access to operate, maintain, and support our business and services.

6. Cookies and Tracking

User Experience: We use cookies to remember your preferences and improve your overall experience on our website.
Analytics: Cookies help us understand how visitors interact with our site so we can optimize our services.
Management: You have the full right to manage or disable cookies through your individual browser settings.
Advertising & Marketing: We may use cookies, pixels, and similar technologies to measure website performance, understand visitor interactions, improve user experience, and deliver relevant advertising through our marketing partners.

7. Data Retention

Active Accounts: We retain your personal data for as long as you maintain an active subscription with us.
Deletion Requests: Upon request, we will delete your personal data within a reasonable timeframe, unless we are legally required to keep it for tax or administrative purposes.
Legal Compliance: We may retain certain information for a longer period where required to comply with applicable laws, resolve disputes, enforce our agreements, or protect our legal rights.

8. Third Party Services

External Providers: We use third-party payment gateways and analytics tools to ensure a seamless service.
External Policies: These third-party providers have their own independent privacy policies, which we encourage you to review.
Business Platforms: Our services may integrate with or utilize trusted third-party platforms and service providers for communication, customer relationship management, cloud hosting, analytics, payment processing, and business operations. These providers process information in accordance with their own privacy policies and applicable laws.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the details below:

Email: info@truemarktech.com

Website: www.truemarktech.com

India Office: Navi Mumbai, Maharashtra, India

UAE Office: Ajman, United Arab Emirates

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or applicable regulations. Any updates will be published on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Grievance Redressal

Truemark Tech is committed to addressing complaints, privacy concerns, and grievances in a fair, transparent, and timely manner. If you have any concerns regarding our Services, the processing of your personal data, or any other matter relating to Truemark Tech, you may contact the appropriate Grievance Officer or representative of the applicable Truemark Tech entity below.

India

Entity: Truemark Tech
Grievance Officer: Zahoor Ahmed
Designation: Grievance Officer
Address: Office No. 75, First Floor, Prabhat Center, Sector 1A, Near Bus Depot, CBD Belapur, Navi Mumbai, Maharashtra 400614, India
Email: info@truemarktech.com

United Arab Emirates

Entity: Truemark Tech FZC LLC
Grievance Officer / Authorized Representative: Zahoor Ahmed
Designation: Authorized Representative
Address: Ajman Free Zone, Ajman, United Arab Emirates
Email: info@truemarktech.com

We will make reasonable efforts to acknowledge and respond to all legitimate grievances and complaints within a reasonable time and in accordance with the applicable laws governing the relevant Truemark Tech entity.