Effective Date: 26/11/2025
Welcome to Truemark Tech. By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.
These Terms of Service (“Terms”) govern your access to and use of the websites, products, software, platforms, applications, and professional services provided under the Truemark Tech brand.
For the purposes of these Terms, “Truemark Tech,” “we,” “our,” or “us” refers to the Truemark Tech brand and its affiliated operating entities, including:
India : Truemark Tech
United Arab Emirates : Truemark Tech FZC LLC
Depending on the nature of the services provided, the customer’s location, or the applicable commercial agreement, services may be delivered by the appropriate operating entity.
Website: https://www.truemarktech.com
Email: info@truemarktech.com
India Office: Navi Mumbai, Maharashtra, India.
UAE Office: Ajman, United Arab Emirates.
By accessing, browsing, registering for, purchasing, subscribing to, or using any website, software, application, platform, product, or service offered by Truemark Tech, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other applicable policies published on our website.
If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms “you” and “your” shall refer to both the individual accepting these Terms and the legal entity they represent.
If you do not agree with any part of these Terms, you must not access or use our websites, products, software, platforms, applications, or services.
Certain products, services, enterprise solutions, subscriptions, or custom projects may be subject to additional agreements, proposals, quotations, Statements of Work (SOW), or service-specific terms. Where such agreements exist, they shall prevail to the extent of any conflict with these Terms.
Truemark Tech is a Business Technology Company that provides technology products, software solutions, digital platforms, professional services, consulting, implementation, integration, automation, and related business technology solutions to individuals, businesses, and organizations.
Our services may include, but are not limited to, software-as-a-service (SaaS), customer relationship management (CRM) solutions, AI-powered solutions, business automation, websites, mobile applications, digital marketing, search engine optimization (SEO), performance marketing, cloud-based solutions, communication platforms, integrations, consulting, training, support services, and other technology-related products or services.
We continually improve, modify, expand, suspend, or discontinue our products and services to meet changing business, technological, operational, and regulatory requirements. We reserve the right to introduce new services, modify existing offerings, or discontinue any product or service without prior notice, unless otherwise agreed in writing.
Certain services may be provided through trusted third-party platforms, software providers, cloud infrastructure, communication providers, or technology partners. Your use of such services may also be subject to the applicable third-party terms, policies, and licensing requirements.
By using our Services, you confirm that you are at least 18 years of age or otherwise legally capable of entering into a binding agreement under the applicable laws of your jurisdiction.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not use, or permit others to use, our Services in any manner that:
We reserve the right to investigate suspected violations and to suspend or terminate access to our Services where we reasonably believe these Terms or applicable laws have been breached.
You agree to notify Truemark Tech immediately of any unauthorized access, suspected security breach, or unauthorized use of your account. Truemark Tech shall not be liable for any loss, damage, or unauthorized activity resulting from your failure to safeguard your account credentials or comply with reasonable security practices.
You agree to use our Services responsibly, ethically, and in compliance with all applicable laws, regulations, and these Terms. You shall not use, or permit others to use, our Services in any manner that:
Truemark Tech reserves the right, at its sole discretion, to investigate suspected violations of this Acceptable Use Policy and to suspend, restrict, or terminate access to any Service where we reasonably believe these Terms, applicable laws, or third-party platform requirements have been violated.
7.1 Pricing
The pricing of our products and Services is specified on our website, quotations, proposals, subscription plans, invoices, Statements of Work (SOW), service agreements, or other commercial documents, as applicable. Truemark Tech reserves the right to revise pricing, subscription plans, features, or commercial terms for future purchases, renewals, or new engagements.
7.2 Quotations & Commercial Agreements
All quotations, proposals, estimates, and commercial offers issued by Truemark Tech remain valid only for the period specified in the applicable commercial document and become binding only upon written acceptance by both parties.
Where a proposal, quotation, Statement of Work (SOW), service agreement, contract, purchase order accepted by Truemark Tech, or any other written commercial document contains terms that differ from these Terms of Service, the terms of that commercial document shall prevail only for the specific Service or project to which it relates.
7.3 Payments
The Client agrees to pay all applicable fees in accordance with the agreed payment schedule set out in the applicable commercial document.
Payments may include advance payments, milestone payments, subscription fees, implementation charges, setup fees, consulting fees, maintenance fees, renewal fees, usage-based charges, third-party costs, taxes, and any other agreed commercial charges.
Failure to make payments when due may result in suspension or termination of the applicable Services without prejudice to any other legal or contractual rights available to Truemark Tech.
7.4 Subscription Services
Subscription Services shall be billed in accordance with the selected subscription plan and billing cycle.
Unless otherwise agreed in writing:
7.5 Project-Based Services
Project-based Services, including but not limited to website development, software development, mobile application development, AI solutions, automation, CRM implementation, integrations, branding, consulting, digital marketing, SEO, performance marketing, training, and other professional Services, shall be governed by the applicable proposal, quotation, Statement of Work (SOW), service agreement, contract, or other written commercial document.
7.6 Client Responsibilities
The Client shall provide all information, content, approvals, access credentials, technical resources, domain and hosting access, API credentials, feedback, and all other dependencies reasonably required for the successful delivery of the Services.
The Client is solely responsible for ensuring that all information, instructions, materials, and content supplied to Truemark Tech are accurate, complete, lawful, and properly licensed.
7.7 Client Delays
Where delivery of the Services is delayed due to the Client’s failure to provide required information, approvals, content, access, payments, feedback, or any other dependency necessary for the performance of the Services, Truemark Tech reserves the right to:
Such delays shall not constitute a breach of contract or delay attributable to Truemark Tech.
7.8 Change Requests
Any work requested outside the agreed scope shall constitute a Change Request.
Truemark Tech may, before undertaking such work:
No additional work shall be deemed included unless expressly agreed in writing by both parties.
7.9 Project Suspension
Truemark Tech reserves the right to suspend any product, Service, subscription, support, maintenance, hosting, implementation, or project where:
Project schedules and delivery timelines shall be adjusted accordingly.
7.10 Project Cancellation
Where the Client cancels, terminates, or otherwise withdraws from a project after work has commenced, the Client shall remain responsible for payment of:
Unless otherwise agreed in writing or required by applicable law, advance payments shall be non-refundable.
Cancellation shall not affect Truemark Tech’s right to recover outstanding fees for work completed prior to cancellation.
All intellectual property, source code, designs, documentation, automation workflows, software, and project deliverables shall remain the property of Truemark Tech until all outstanding amounts have been paid in full.
7.11 Project Abandonment
Where the Client fails to provide required information, approvals, communication, payments, content, or other project dependencies for the period specified in the applicable proposal, quotation, Statement of Work (SOW), service agreement, or other written commercial document, Truemark Tech may consider the project abandoned.
Where no such period has been specified, Truemark Tech may determine a reasonable abandonment period having regard to the nature, complexity, and commercial requirements of the project.
Upon abandonment, Truemark Tech may suspend or close the project, archive project materials, release allocated resources, and charge reasonable recommencement or project reactivation fees before resuming work.
7.12 Suspension for Non-Payment
Truemark Tech reserves the right to suspend any Service, subscription, hosting, maintenance, support, software, project, or deliverable where payments remain overdue.
Such suspension shall not relieve the Client of any outstanding payment obligations and shall not constitute a breach of these Terms by Truemark Tech.
7.13 Client Acceptance of Deliverables
The Client shall review all deliverables and provide written acceptance or reasonable written feedback within the review period specified in the applicable commercial document.
Where no review period has been specified, the deliverables shall be deemed accepted where the Client:
Minor defects, cosmetic issues, or variations that do not materially affect the intended functionality of the deliverables shall not constitute valid grounds for rejection.
7.14 Project Reactivation
Where a project has been suspended, paused, or delayed due to the Client’s actions or inaction, Truemark Tech may reassign personnel and resources to other engagements.
If the Client subsequently requests the project to resume, Truemark Tech may:
7.15 Third-Party Costs & Client-Owned Services
Unless expressly included within the applicable commercial document, the Client shall be solely responsible for obtaining, maintaining, renewing, and paying for all third-party products or services required for the delivery or ongoing operation of the Services.
These may include domain names, hosting, cloud infrastructure, SSL certificates, premium plugins, themes, software licenses, APIs, artificial intelligence platforms, messaging charges, WhatsApp conversation charges, SMS services, email services, payment gateway charges, cloud usage fees, or any other third-party subscriptions or services.
Truemark Tech shall not be responsible for the availability, pricing, policies, functionality, suspension, discontinuation, or performance of any third-party products or services.
7.16 Client Content, Materials & Legal Responsibility
The Client is solely responsible for all content, data, documents, images, videos, logos, trademarks, software, credentials, marketing materials, instructions, and other materials supplied to Truemark Tech.
The Client represents and warrants that it owns, or has obtained, all necessary rights, licenses, permissions, approvals, and legal authority to use such materials.
The Client further represents that all information, marketing claims, advertisements, pricing, product descriptions, business information, and other materials supplied to Truemark Tech are accurate, lawful, and compliant with all applicable laws.
Truemark Tech shall not be responsible for independently verifying the ownership, legality, accuracy, completeness, or authenticity of materials supplied by the Client.
The Client agrees to indemnify, defend, and hold harmless Truemark Tech, its directors, officers, employees, contractors, affiliates, and representatives against any claims, liabilities, losses, damages, penalties, costs, or expenses (including reasonable legal fees) arising from or relating to the Client’s materials, instructions, content, data, advertisements, representations, or any infringement of intellectual property rights, privacy rights, publicity rights, contractual rights, or applicable laws.
Truemark Tech may provide, integrate, implement, configure, or facilitate access to third-party software, platforms, cloud infrastructure, APIs, communication services, artificial intelligence services, hosting providers, payment gateways, domain registrars, messaging platforms, and other third-party technologies as part of the Services.
Such third-party products and services remain the property of their respective owners and are governed by their own terms of service, license agreements, privacy policies, acceptable use policies, and other applicable contractual or legal requirements.
The Client acknowledges and agrees that Truemark Tech does not own, operate, or control such third-party products or services and shall not be responsible for:
Where the Services require the Client to obtain or maintain third-party accounts, licenses, subscriptions, approvals, business verification, domains, hosting, payment accounts, API access, or similar prerequisites, the Client shall remain responsible for obtaining, maintaining, renewing, and complying with all applicable third-party requirements unless otherwise expressly agreed in writing.
Nothing in these Terms shall be interpreted as transferring ownership of any third-party software, technology, intellectual property, licenses, or services to the Client beyond the rights granted by the respective third-party provider.
Truemark Tech may, at its discretion, recommend or facilitate the use of third-party products or services; however, such recommendation shall not constitute a warranty, endorsement, or guarantee of the third-party provider or its products or services.
Unless otherwise expressly agreed in writing, all intellectual property rights relating to Truemark Tech, including but not limited to its websites, software, source code, applications, platforms, frameworks, templates, methodologies, documentation, automation workflows, AI implementations, proprietary tools, databases, designs, graphics, trademarks, logos, service marks, content, and other proprietary materials, shall remain the exclusive property of Truemark Tech or its licensors.
The Client shall retain ownership of all intellectual property, trademarks, logos, branding, content, data, documents, software, and other materials supplied by the Client to Truemark Tech for the purpose of providing the Services.
Subject to full payment of all applicable fees, the Client shall receive the ownership or usage rights to the agreed deliverables only to the extent expressly specified in the applicable proposal, quotation, Statement of Work (SOW), service agreement, contract, or other written commercial document.
Unless otherwise expressly agreed in writing, Truemark Tech shall retain ownership of all pre-existing intellectual property, reusable source code, software libraries, frameworks, templates, development methodologies, automation workflows, AI prompts, scripts, utilities, know-how, processes, and other proprietary assets used, developed, or enhanced in the course of providing the Services.
Nothing in these Terms shall transfer ownership of any third-party software, platforms, APIs, plugins, frameworks, licenses, cloud services, or other third-party intellectual property.
The Client represents and warrants that all materials supplied to Truemark Tech are owned by the Client or are used under valid licenses, permissions, or legal authority. The Client shall be solely responsible for obtaining all necessary rights required for the lawful use of such materials.
Unless otherwise agreed in writing, Truemark Tech reserves the right to reference the Client’s name, logo, and a general description of the completed project in its portfolio, website, marketing materials, case studies, or promotional content solely for the purpose of demonstrating its professional experience. Where confidentiality obligations apply or the Client has expressly requested otherwise in writing, Truemark Tech shall respect such restrictions.
Nothing in these Terms shall be interpreted as granting either party ownership of the other party’s intellectual property except to the extent expressly provided in a separate written agreement.
During the course of providing or receiving the Services, either party (“Disclosing Party”) may disclose confidential, proprietary, technical, commercial, financial, operational, or business information to the other party (“Receiving Party”).
The Receiving Party agrees to:
For the purposes of these Terms, Confidential Information includes, but is not limited to:
The obligations contained in this section shall not apply to information that:
Truemark Tech may disclose Confidential Information to its employees, contractors, professional advisers, subcontractors, or service providers strictly on a need-to-know basis, provided that such persons are subject to confidentiality obligations no less restrictive than those contained in these Terms.
Both parties shall implement reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Confidential Information.
The obligations contained in this section shall survive the termination, expiration, or completion of the applicable Services.
Truemark Tech reserves the right to suspend, restrict, or terminate any product, Service, subscription, account, project, or commercial engagement, with or without prior notice, where we reasonably determine that:
The Client may terminate the use of any Service at any time, subject to the applicable proposal, quotation, Statement of Work (SOW), subscription plan, service agreement, contract, Refund Policy, or other written commercial document.
Termination or suspension of any Service shall not:
Where reasonably practicable, Truemark Tech may provide the Client with an opportunity to remedy a breach before permanently terminating the applicable Services. However, nothing in these Terms shall require Truemark Tech to do so where immediate suspension or termination is reasonably necessary to protect our business, customers, systems, legal obligations, or third-party partners.
Upon termination, Truemark Tech may disable access to the applicable Services, accounts, software, or platforms in accordance with applicable law, contractual obligations, and the terms of the relevant commercial agreement.
Except where expressly stated in a separate written agreement, all Services, products, software, platforms, applications, websites, content, integrations, and technology solutions provided by Truemark Tech are provided on an “as is” and “as available” basis.
While Truemark Tech exercises commercially reasonable care, skill, and diligence in providing its Services, we do not warrant or guarantee that:
The Client acknowledges that many Services involve technology, third-party platforms, internet infrastructure, artificial intelligence, and external systems over which Truemark Tech has no direct control.
The Client remains solely responsible for reviewing, validating, approving, testing, and verifying all deliverables, AI-generated outputs, content, marketing campaigns, automations, software configurations, business decisions, financial decisions, legal compliance, and other materials before relying upon or implementing them.
Nothing in this section shall exclude any warranty that cannot lawfully be excluded under applicable law.
To the fullest extent permitted by applicable law, the limitations set out in this section apply to all Services, products, subscriptions, projects, software, platforms, websites, applications, consulting, and other commercial engagements provided by Truemark Tech.
13.1 General Limitation
Truemark Tech shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of anticipated savings, business interruption, or any similar commercial loss arising from or relating to the use of, or inability to use, our Services.
13.2 No Guarantee of Business Outcomes
The Client acknowledges that business results depend upon numerous factors beyond the reasonable control of Truemark Tech.
Accordingly, Truemark Tech does not guarantee any specific commercial, financial, operational, marketing, advertising, search engine ranking, lead generation, conversion, productivity, business growth, artificial intelligence output, or return on investment arising from the use of our Services.
13.3 Third-Party Platforms & External Services
Many of our Services depend upon third-party software, cloud infrastructure, hosting providers, communication platforms, payment gateways, internet service providers, artificial intelligence providers, APIs, domain registrars, social media platforms, and other external technologies.
Truemark Tech shall not be liable for any interruption, delay, pricing changes, policy changes, account suspension, service degradation, feature changes, outages, security incidents, discontinuation, or other actions attributable to such third-party providers.
13.4 Client Data, Security & Backups
The Client remains solely responsible for maintaining appropriate backups of all business data, content, databases, credentials, configurations, files, documents, and other information unless Truemark Tech has expressly agreed in writing to provide managed backup or disaster recovery services.
The Client is responsible for maintaining the confidentiality and security of all usernames, passwords, API keys, authentication credentials, and access to accounts under its control.
To the fullest extent permitted by applicable law, Truemark Tech shall not be liable for any loss, corruption, alteration, unauthorized disclosure, unauthorized access, or unavailability of data arising from:
Where Truemark Tech has expressly agreed in writing to provide backup, migration, disaster recovery, or managed data services, our responsibility shall be limited to the scope of those Services.
13.5 Remedy Before Financial Liability
Where Truemark Tech is responsible for a defect, deficiency, or failure in the Services, our primary obligation shall be to investigate and, where reasonably appropriate, correct, repair, replace, or re-perform the affected portion of the Services within a reasonable period.
Where the affected Service can reasonably be corrected through repair, replacement, re-performance, or another appropriate remedial action, the Client agrees that Truemark Tech shall be given a reasonable opportunity to provide such remedy before any claim for monetary compensation is pursued, except where otherwise required by applicable law.
13.6 Maximum Financial Liability
Where financial liability cannot lawfully be excluded and a monetary remedy is required under applicable law:
Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
The Client agrees to defend, indemnify, and hold harmless Truemark Tech, its directors, officers, employees, contractors, affiliates, partners, and representatives from and against any claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, costs, or expenses (including reasonable legal fees) arising out of or relating to:
The obligations contained in this section shall survive the termination or expiration of these Terms and any applicable commercial agreement.
These Terms shall be governed by and construed in accordance with the laws of the country in which the applicable Truemark Tech contracting entity providing the relevant Services is incorporated, unless otherwise expressly agreed in writing.
Where the Services are provided by Truemark Tech (India), these Terms shall be governed by the laws of India, and the courts having jurisdiction over the principal place of business of Truemark Tech in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
Where the Services are provided by Truemark Tech FZC LLC (United Arab Emirates), these Terms shall be governed by the applicable laws of the United Arab Emirates, and the competent courts having jurisdiction over the principal place of business of Truemark Tech FZC LLC shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
Before commencing formal legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good-faith discussions and negotiations. If the dispute cannot be resolved within a reasonable period, either party may pursue the remedies available under the applicable governing law and before the competent courts having jurisdiction.
Truemark Tech reserves the right to modify, update, amend, or replace these Terms at any time to reflect changes in our Services, business operations, legal requirements, technology, or applicable laws.
Any revised version of these Terms shall become effective upon publication on our website or on such other effective date as may be specified.
Your continued access to or use of our Services after the effective date of any revised Terms constitutes your acceptance of the updated Terms.
Where required by applicable law or where the changes materially affect your rights or obligations, Truemark Tech may provide additional notice through email, our website, customer portal, or other reasonable means of communication.
If you have any questions, concerns, requests, complaints, or legal notices regarding these Terms or any of our Services, you may contact the appropriate Truemark Tech entity using the details below.
India
Truemark Tech
Navi Mumbai, Maharashtra, India
Email: info@truemarktech.com
United Arab Emirates
Truemark Tech FZC LLC
Ajman Free Zone, United Arab Emirates
Email: info@truemarktech.com
We will make reasonable efforts to respond to all legitimate enquiries within a reasonable period.
Official legal notices relating to these Terms should be submitted in writing to the applicable Truemark Tech entity using the contact details above.
