Refund Policy

Effective Date: 26/11/2025

At Truemark Tech, customer satisfaction is important to us. Please review our policy below:

1. Business Information

This Refund Policy applies to all products and services offered under the Truemark Tech brand through www.truemarktech.com.

Depending on the services requested and the contracting entity, services may be provided by:

India – Truemark Tech

United Arab Emirates – Truemark Tech FZC LLC

This Refund Policy should be read together with our Terms & Conditions, Privacy Policy, applicable quotations, proposals, Statements of Work (SOW), subscription plans, service agreements, and other commercial documents.

2. General Refund Principles

Truemark Tech is committed to delivering high-quality products and professional Services. Due to the nature of digital products, software subscriptions, professional services, consulting, website development, custom software development, AI solutions, digital marketing, and other technology services, refunds are not automatically available once work has commenced, Services have been activated, or digital deliverables have been provided.

Refund eligibility shall depend on the nature of the Service purchased, the stage of delivery, the applicable commercial agreement, and the circumstances giving rise to the refund request.

Any proposal, quotation, Statement of Work (SOW), subscription plan, service agreement, contract, invoice, or other written commercial document containing specific refund terms shall prevail for the applicable Service.

Refunds will not be issued merely because:

the Client changes their mind after purchasing a Service;
the Client no longer requires the Service;
the Client fails to use or fully utilize the purchased Service;
the Client fails to provide required information, approvals, content, or cooperation necessary for service delivery;
the Client misunderstands the features, functionality, or scope of the purchased Service after purchase; or
the Client’s business expectations, commercial objectives, marketing goals, or anticipated results are not achieved where no specific guarantee has been provided.

Where Truemark Tech determines that a refund is appropriate, refunds may be issued in full, partially, as service credits, or by another reasonable commercial remedy, depending on the circumstances and subject to applicable law.

3. Subscription Services

Subscription-based Services, including but not limited to SaaS products, CRM solutions, communication platforms, AI services, hosting, maintenance plans, support plans, and other recurring subscription Services, are billed in advance according to the selected subscription plan.

Unless otherwise expressly stated in writing:

Subscription fees are non-refundable once the subscription has been activated or renewed.
Cancellation of a subscription prevents future renewals only and does not entitle the Client to a refund for the current billing period.
The Client shall continue to have access to the subscribed Service until the end of the applicable paid subscription period unless the subscription is suspended or terminated in accordance with our Terms & Conditions.
Failure by the Client to use, access, or fully utilize the subscribed Service shall not constitute grounds for a refund.
Downgrading, upgrading, changing subscription plans, or discontinuing the use of a subscription does not automatically entitle the Client to a full or partial refund unless otherwise expressly agreed in writing.

Where a billing error, duplicate payment, or other verified payment processing error occurs due solely to Truemark Tech, a refund or billing adjustment may be issued at our discretion after verification of the relevant transaction.

4. Project-Based Services

Project-based Services include, but are not limited to, website development, mobile application development, software development, AI automation, AI implementation, CRM implementation, branding, UI/UX design, integrations, consulting projects, and other custom technology Services.

Unless otherwise expressly agreed in writing:

Advance payments are made to reserve project resources, allocate personnel, commence planning, and initiate project execution, and are therefore non-refundable once work has commenced.
Payments for completed milestones, completed deliverables, or Services already performed are non-refundable.
Where a project is cancelled by the Client after work has commenced, the Client shall remain responsible for payment of all work completed, completed milestones, work reasonably performed, and all third-party costs or commitments incurred up to the effective date of cancellation.
Where a project is cancelled before work has commenced, Truemark Tech may, at its sole discretion and subject to any administrative costs or third-party commitments already incurred, issue a full or partial refund.
No refund shall be issued for delays resulting from the Client’s failure to provide approvals, content, access credentials, feedback, technical information, or other project dependencies.
Refunds shall not be issued for completed deliverables that have been reviewed, accepted, deployed, published, or are otherwise deemed accepted in accordance with our Terms & Conditions.
Where Truemark Tech is unable to deliver the agreed Services due solely to our fault, and the issue cannot reasonably be corrected, repaired, or re-performed within a reasonable period, Truemark Tech may, after reviewing the circumstances, issue an appropriate full or partial refund.

Any refund approved under this section shall be determined after deducting the value of completed work, completed milestones, third-party costs, software licenses, payment processing charges where applicable, and any other reasonable costs incurred in connection with the project.

5. Digital Marketing, SEO & Advertising Services

Digital marketing, search engine optimization (SEO), social media marketing, paid advertising, performance marketing, content marketing, email marketing, WhatsApp marketing, lead generation campaigns, and other marketing-related Services are provided on a professional services basis.

Unless otherwise expressly agreed in writing:

Fees paid for marketing Services are non-refundable once the agreed Services have commenced.
Truemark Tech does not guarantee any specific rankings, traffic, leads, enquiries, conversions, sales, revenue, return on investment (ROI), advertising performance, or other business outcomes.
Refunds shall not be issued solely because a marketing campaign, SEO strategy, advertising campaign, or promotional activity does not achieve the Client’s desired commercial objectives.
Marketing results may vary based on market conditions, competition, customer behavior, advertising platforms, search engine algorithms, budgets, seasonality, website quality, product pricing, and numerous other factors beyond the reasonable control of Truemark Tech.
Where advertising budgets, media spend, platform fees, or third-party charges have been paid or committed on behalf of the Client, such amounts are non-refundable except where a refund is issued directly by the applicable third-party provider.

Where Truemark Tech is unable to deliver the agreed professional Services due solely to our fault, and the issue cannot reasonably be corrected or the affected Services re-performed, an appropriate full or partial refund may be considered after deducting the value of Services already performed and any non-recoverable third-party costs

6. AI, Automation, Professional & Consulting Services

Artificial intelligence (AI), AI agents, automation workflows, AI-generated content, AI voice agents, consulting, implementation, training, strategy, and advisory Services involve evolving technologies and professional expertise. As such, these Services are provided on a commercially reasonable efforts basis and do not guarantee specific outcomes.

Unless otherwise expressly agreed in writing:

Fees paid for AI, automation, consulting, implementation, strategy, training, and advisory Services are non-refundable once the agreed Services have commenced.
AI-generated outputs, recommendations, automations, reports, analyses, and other deliverables may contain inaccuracies, omissions, or limitations and should always be reviewed, verified, and approved by the Client before being relied upon or implemented.
Truemark Tech does not warrant that AI-generated content or automation workflows will always be accurate, complete, uninterrupted, error-free, or suitable for every business purpose.
The Client remains solely responsible for all business, legal, financial, regulatory, operational, and commercial decisions made based on AI-generated outputs or consulting recommendations.
Refunds shall not be issued solely because AI-generated outputs differ from the Client’s expectations, require refinement, or because an automation workflow requires optimisation or adjustment after implementation.
Where third-party AI platforms, APIs, cloud services, or external technologies modify their features, pricing, models, policies, or availability, Truemark Tech shall not be responsible for any resulting limitations, interruptions, or changes to the Services.

Where Truemark Tech is unable to deliver the agreed AI, automation, or consulting Services due solely to our fault, and the issue cannot reasonably be corrected, repaired, or the affected Services re-performed, an appropriate full or partial refund may be considered after deducting the value of Services already performed and any non-recoverable third-party costs.

7. Third-Party Costs & Services

Certain Services provided by Truemark Tech may require the purchase, subscription, licensing, renewal, or use of third-party products or services.

These may include, but are not limited to:

domain names;
web hosting;
cloud infrastructure;
SSL certificates;
premium themes or plugins;
software licenses;
APIs;
artificial intelligence platforms;
payment gateway services;
messaging services;
WhatsApp Business Platform charges;
SMS services;
email services; and
other third-party subscriptions or usage-based services.

Unless otherwise expressly agreed in writing:

third-party costs paid or committed on behalf of the Client are non-refundable;
refunds cannot be issued for products or services supplied by third-party providers unless such provider first issues a refund to Truemark Tech;
the Client remains responsible for all third-party usage charges incurred prior to cancellation or termination of the applicable Services; and
any refund approved by Truemark Tech shall exclude all non-recoverable third-party costs already incurred in connection with the Services.
where a third-party provider’s refund policy, licensing terms, or commercial conditions apply to a specific product or service, such third-party terms shall govern the availability and amount of any refund relating to that product or service.

8. Cancellation by the Client

The Client may request cancellation of a Service at any time by providing written notice to Truemark Tech.

Cancellation of a Service does not automatically entitle the Client to a full or partial refund.

Unless otherwise expressly agreed in writing:

cancellation of a subscription prevents future renewals only and does not affect charges already paid for the current billing period;
cancellation of a project after work has commenced shall be governed by the applicable proposal, quotation, Statement of Work (SOW), service agreement, contract, or other written commercial document, together with this Refund Policy;
the Client shall remain responsible for payment of all Services performed, completed milestones, third-party costs, and other charges incurred prior to the effective date of cancellation;
cancellation shall not affect any outstanding payment obligations owed to Truemark Tech; and
any refund approved by Truemark Tech shall be determined in accordance with this Refund Policy after deducting all applicable fees, completed work, third-party costs, and other non-recoverable expenses.

Where cancellation requires the transfer of domains, hosting, software, data, websites, applications, or other digital assets to the Client or another service provider, Truemark Tech may require all outstanding amounts to be paid in full before any handover, migration, transfer, or release of the applicable deliverables or digital assets is completed.

9. Cancellation by Truemark Tech

Truemark Tech reserves the right to suspend, discontinue, or terminate any Service in accordance with our Terms & Conditions.

Where a Service is suspended or terminated due to the Client’s breach of these Terms, any applicable commercial agreement, applicable law, non-payment, misuse of the Services, or any other act or omission attributable to the Client, no refund shall be payable except where required by applicable law.

Where Truemark Tech is unable to continue providing a Service for reasons not attributable to the Client, Truemark Tech may, after considering the nature of the Service, the stage of delivery, work already completed, and any non-recoverable costs incurred, provide one or more of the following remedies, where appropriate:

complete the affected Service within a reasonable period;
provide a suitable alternative Service;
issue a service credit;
issue a full or partial refund; or
provide another commercially reasonable remedy.

Before issuing any refund, Truemark Tech may first offer to correct, replace, re-perform, or otherwise remedy the affected Service where such remedy is commercially reasonable and acceptable under the circumstances.

Nothing in this section shall require Truemark Tech to refund amounts relating to completed work, completed milestones, Services already performed, third-party costs, or other non-recoverable expenses already incurred, except where required by applicable law.

10. Chargebacks & Payment Disputes

If the Client believes that a payment has been made in error or wishes to dispute any charge, the Client agrees to contact Truemark Tech promptly to allow both parties an opportunity to investigate and resolve the matter in good faith before initiating a chargeback, payment reversal, or payment dispute through a bank, payment gateway, credit card issuer, or other financial institution.

Where a billing error is verified by Truemark Tech, we will work with the Client in good faith to issue an appropriate correction, adjustment, credit, or refund, as applicable.

The Client acknowledges that initiating an unjustified chargeback or payment reversal after receiving or using the Services may constitute a breach of these Terms and may result in:

suspension or termination of the applicable Services;
suspension of access to software, platforms, websites, applications, or other deliverables where permitted by applicable law;
recovery of outstanding fees, chargeback costs, banking charges, collection costs, and reasonable legal expenses;
suspension of future Services until the dispute has been resolved; and
any other remedies available to Truemark Tech under applicable law or contract.

Nothing in this section limits the Client’s right to raise a legitimate billing dispute or exercise any rights available under applicable law.

11. Changes to This Refund Policy

Truemark Tech reserves the right to modify, update, amend, or replace this Refund Policy at any time to reflect changes in our Services, business operations, technology, legal requirements, commercial practices, or applicable laws.

Any revised version of this Refund Policy shall become effective upon publication on our website or on such other effective date as may be specified.

Your continued purchase or use of our products or Services after the effective date of any revised Refund Policy constitutes your acceptance of the updated Refund Policy.

Where required by applicable law or where the changes materially affect your rights or obligations, Truemark Tech may provide additional notice through email, our website, customer portal, or other reasonable means of communication.

12. Contact Information

If you have any questions regarding this Refund Policy or wish to request a refund, you may contact the appropriate Truemark Tech entity using the details below.

India

Truemark Tech
Navi Mumbai, Maharashtra, India
Email: info@truemarktech.com

United Arab Emirates

Truemark Tech FZC LLC
Ajman Free Zone, United Arab Emirates
Email: ino@truemarktech.com

Refund requests should include sufficient information to enable us to identify the applicable Service, payment, invoice, subscription, or project. Truemark Tech may request additional information where reasonably necessary to investigate and process the request.

We will review all legitimate refund requests in accordance with this Refund Policy and any applicable commercial agreement.